1show Privacy Policy

This Privacy Policy ("Policy") describes how 1show ("1show," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of players and visitors ("you" or "your") who access the 1show online gaming platform at https://1show.app and all associated services, mobile experiences, and features.

1show is committed to protecting the privacy and personal data of all Filipino players in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. This Policy also reflects applicable guidelines from PAGCOR concerning the handling of player data in licensed online gaming environments.

By registering an account on 1show, accessing the platform, or placing a wager on any of our games — including slots, live casino, bingo, keno, HRG Live horse racing, and sports betting — you acknowledge that you have read, understood, and consented to the data practices described in this Policy. If you do not agree, please discontinue your use of the 1show platform and contact our support team to request account closure.

1show collects personal data that is necessary to operate the platform, verify player identity, process financial transactions, and deliver a safe and compliant gaming experience. The categories of personal data we collect are set out below.

1show collects personal data through the following channels and interactions:

• Registration: When you create a 1show account, you provide identity and contact data directly through the registration form.
• KYC Verification: When you submit identity documents for account verification, age verification (21+), or withdrawal processing, we collect and store those documents securely.
• Deposits & Withdrawals: When you initiate financial transactions via GCash, Maya, BPI, BDO, UnionBank, 7-Eleven CLiQQ, Coins.ph, or USDT TRC20, relevant transaction data is collected.
• Platform Usage: As you play games, navigate the 1show site, and interact with features, we automatically collect technical and behavioral data through server logs and analytics tools.
• Cookies & Tracking Technologies: We collect device and session data through cookies, web beacons, and similar technologies as described in Section 7 of this Policy.
• Customer Support: When you contact our support team via live chat or email, we record communications to assist you and improve our services.
• Third-Party Sources: In limited cases, we may receive identity or fraud-screening data from licensed KYC verification providers, payment processors, or regulatory bodies to comply with AML and PAGCOR requirements.

1show uses your personal data only for specific, legitimate purposes. We do not process your data in any manner that is incompatible with the purposes for which it was originally collected. Our primary purposes for processing personal data include:

• Account Creation & Management: To register your account, authenticate your 1show login sessions, and manage your player profile and preferences.
• Age & Identity Verification: To verify that you meet the 21+ age requirement mandated by PAGCOR and to confirm your identity in compliance with applicable KYC regulations.
• Payment Processing: To process deposits and withdrawals through GCash, Maya, and other supported PHP payment channels, and to maintain accurate transaction records.
• Game Provision: To deliver, operate, and maintain all 1show games, including slots, live casino, bingo, keno, HRG Live, and sports betting on events such as PBA, NBA, UFC, boxing, and sabong.
• Bonus & Promotion Management: To determine eligibility for and administer welcome bonuses, free spins, cashback, and other promotional offers.
• Responsible Gaming: To monitor gaming patterns, enforce self-exclusion requests, apply deposit and loss limits, and identify players who may require responsible gaming support.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, and other prohibited activities.
• AML Compliance: To meet obligations under the Anti-Money Laundering Act (AMLA) of the Philippines and applicable PAGCOR directives, including transaction monitoring and suspicious activity reporting.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance in English and Tagalog.
• Service Improvement: To analyze platform usage, identify technical issues, and enhance the quality and performance of 1show games and features.
• Marketing Communications: To send you promotional emails, SMS notifications, or in-platform messages about 1show offers — only where you have provided consent, with an easy opt-out available at all times.
• Legal Compliance: To comply with applicable Philippine laws, regulatory requirements, court orders, or lawful requests from government authorities.

Under the Data Privacy Act of 2012, 1show processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between you and 1show — i.e., to provide gaming services, process transactions, and manage your account in accordance with our Terms and Conditions.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including the Data Privacy Act, AMLA, PAGCOR licensing conditions, and NPC regulations.
• Legitimate Interests: Processing is necessary for the legitimate interests of 1show, such as fraud prevention, platform security, and service improvement — provided such interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as marketing communications and the use of non-essential cookies — we rely on your explicit consent. You have the right to withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

1show does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data only in the following limited circumstances:

• Payment Processors: Sharing of financial data with GCash, Maya, BPI, BDO, UnionBank, 7-Eleven CLiQQ, Coins.ph, and other payment providers is necessary to process your transactions. These providers operate under their own privacy policies and are required to handle your data securely.
• KYC & Identity Verification Providers: We may share identity documents with licensed third-party KYC verification services to fulfill age and identity verification requirements.
• Game Technology Providers: Game studios and live casino operators who supply games to the 1show platform may process limited technical data (e.g., session tokens, game round IDs) necessary to deliver their services. They are not permitted to use this data for any independent purpose.
• Regulatory Authorities: We are obligated to share data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine government authorities when lawfully required to do so.
• Legal Proceedings: We may disclose personal data in response to a valid court order, subpoena, or other legally binding request from a Philippine court or law enforcement authority.
• Corporate Transactions: In the event of a merger, acquisition, or restructuring of 1show's business, your personal data may be transferred to the successor entity, provided that the successor is bound by equivalent data protection obligations.

1show uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to operate the platform and improve your experience. The types of cookies we use are described below:

• Essential Cookies: Required for core platform functions such as maintaining your 1show login session, remembering your language preference, and ensuring secure access to your account. These cookies cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players navigate and use the 1show platform. This data helps us identify areas for improvement and optimize the gaming experience.
• Preference Cookies: Used to remember your settings and preferences, such as your chosen currency display (PHP) and notification preferences, so you do not need to reconfigure them on each visit.
• Security Cookies: Used to support fraud detection, session integrity checks, and other security measures that protect your account from unauthorized access.

You can manage or disable cookies through your browser settings at any time. However, please note that disabling essential cookies may prevent certain 1show features from functioning correctly, including secure login and session management. 1show does not currently use third-party advertising cookies or retargeting pixels.

1show retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our standard retention periods are as follows:

• Active Account Data: Retained for the duration of your active 1show account relationship, plus a minimum of five (5) years following account closure, in compliance with AMLA record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required under Philippine AML regulations.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following account closure or the date of the last transaction, whichever is later.
• Support Communications: Customer support records are retained for two (2) years from the date of the last interaction, unless a longer retention period is required for an ongoing dispute or regulatory matter.
• Marketing Data: Data used for marketing communications is retained until you withdraw consent, after which it is deleted within 30 days.
• Technical & Log Data: Server logs and technical data are retained for up to twelve (12) months for security and diagnostic purposes.

Upon expiry of the applicable retention period, 1show will securely delete or anonymize your personal data so that it can no longer be associated with you.

1show takes the security of your personal and financial data seriously. We implement a comprehensive set of technical, organizational, and administrative security measures designed to protect your information against unauthorized access, disclosure, alteration, and destruction.

• Encryption in Transit: All data transmitted between your device and 1show servers is encrypted using TLS 1.2/1.3 with 256-bit SSL certificates.
• Encryption at Rest: Sensitive data stored on 1show servers — including government ID references and financial account identifiers — is encrypted at rest using AES-256 encryption.
• Password Security: Account passwords are hashed using a one-way cryptographic hashing algorithm (bcrypt) and are never stored or transmitted in plaintext.
• Access Controls: Access to personal data within 1show is restricted to authorized personnel on a strict need-to-know basis. All internal data access is logged and audited.
• Penetration Testing: 1show conducts regular security assessments and penetration tests to identify and remediate vulnerabilities in our platform infrastructure.
• Incident Response: 1show maintains a documented data breach response plan. In the event of a confirmed breach affecting your personal data, we will notify you and the National Privacy Commission within 72 hours, consistent with NPC Circular 16-03.

Under the Data Privacy Act of 2012 and NPC regulations, you have the following rights with respect to your personal data held by 1show:

• Right to Be Informed: You have the right to know what personal data 1show collects about you, the purpose for which it is processed, and how long it will be retained — all of which are set out in this Policy.
• Right of Access: You may request a copy of the personal data that 1show holds about you at any time, free of charge, by contacting our Data Protection Officer (DPO).
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly through your 1show account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations (e.g., AML record-keeping requirements).
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to an assessment of competing interests.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal data in a commonly used, machine-readable format for transfer to another service provider.
• Right to Lodge a Complaint: If you believe that 1show has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines at www.privacy.gov.ph.

To exercise any of the above rights, please contact the 1show Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days, in accordance with NPC timelines.

The 1show platform is strictly intended for persons who are at least 21 years of age, in accordance with PAGCOR's minimum age requirement for casino-style gaming activities in the Philippines. 1show does not knowingly collect personal data from individuals under the age of 21.

All new accounts are subject to age verification checks during the registration and KYC process. If 1show discovers that personal data has been collected from a player who is under 21 years of age, we will immediately suspend the account, forfeit any associated balances in accordance with our Terms and Conditions, and permanently delete all personal data associated with that account.

The 1show platform may contain links to third-party websites or services, such as payment provider portals (e.g., GCash, Maya) that you may be redirected to when completing a deposit or withdrawal transaction. These third-party sites operate independently of 1show and are governed by their own privacy policies.

1show is not responsible for the privacy practices, data handling procedures, or content of any third-party website or service. We encourage you to review the privacy policy of any third-party site you visit before providing your personal information. The inclusion of a link to a third-party site on 1show does not constitute an endorsement of that site's privacy practices.

1show reserves the right to update or modify this Privacy Policy at any time to reflect changes in applicable Philippine law, NPC regulations, PAGCOR requirements, or our internal data processing practices. Any material changes to this Policy will be communicated to registered players via email notification or a prominent notice on the 1show platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the 1show platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue your use of the platform and contact our support team to request account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how 1show protects your personal data. All previous versions of this Policy are available upon request by contacting our Data Protection Officer.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 1show handles your personal data, please do not hesitate to contact our Data Protection Officer:

• Platform: 1show — https://1show.app
• DPO Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Languages: English and Tagalog
• Average Response Time: 3–5 minutes via live chat; up to 24 hours via email

You also have the right to escalate any unresolved privacy concerns to the National Privacy Commission (NPC) of the Philippines, the government body responsible for enforcing the Data Privacy Act of 2012.