Responsible Gaming at 1show
Gaming should be fun, not stressful. 1show gives every Filipino player the tools, resources, and support needed to stay in control — because your wellbeing always comes first.
Strictly 21+ — No Exceptions
In the Philippines, PAGCOR mandates a minimum age of 21 years old for all casino-style gaming activities — and 1show enforces this rule without compromise. Whether you're playing slots, live casino games, bingo, keno, or betting on PBA, NBA, or sabong events, you must be at least 21 to create and use an account on our platform.
Every new player goes through a mandatory Know Your Customer (KYC) verification process before they can make deposits or withdrawals. This includes submitting a valid Philippine government-issued ID — such as a PhilSys National ID, Passport, UMID, or Driver's License — along with a real-time selfie verification to confirm your identity and age.
If our verification team determines that a player is under 21, the account will be immediately suspended, all associated balances will be forfeited, and all personal data will be permanently deleted in compliance with our Terms and Conditions and the Data Privacy Act of 2012.
Do you find yourself spending more money on gaming than you originally planned?
Have you ever borrowed money or sold possessions to fund your gaming activity?
Do you chase losses — continuing to play in an attempt to win back money you've already lost?
Has your gaming habit negatively affected your relationships, work, or daily responsibilities?
Do you feel anxious, irritable, or restless when you are not able to play?
Have you tried to cut back on gaming but found it difficult or impossible to stop?
If you answered yes to two or more of the questions above, we strongly encourage you to reach out to our support team and consider activating a self-exclusion or cooling-off period through your 1show account settings.
Your 1show Safety Toolkit
Every 1show account comes with a full set of responsible gaming tools — all accessible directly from your account settings, no questions asked.
Set a daily, weekly, or monthly deposit cap on your 1show account to keep your spending within a budget you're comfortable with. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 72-hour cooling period before it activates — decreasing one is instant.
Define the maximum amount you're willing to lose in a given day, week, or month. When your net losses reach the threshold you've set, your access to real-money games is temporarily paused until the limit period resets — helping you stay in control of your bankroll.
Set a maximum session duration for your gaming sessions on 1show. When your session reaches the time limit you've chosen, you'll receive a notification and be prompted to take a break. You can also configure reality-check pop-up reminders every 30, 60, or 90 minutes.
Need a short break? Activate a cooling-off period of 24 hours, 48 hours, or up to 30 days. During a cooling-off period, you will not be able to log into your 1show account or place any real-money bets. This is a great option if you feel you need a temporary pause from gaming.
For longer-term breaks, 1show offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Once self-exclusion is activated, it cannot be reversed during the selected period — not even by contacting support. This is 1show's strongest player protection measure.
Enable periodic reality-check notifications that remind you how long you've been playing and how much you've wagered during your current session. These gentle nudges help you maintain an accurate picture of your gaming activity and make informed decisions about when to stop.
How to Activate Your Protection Tools
Setting up responsible gaming tools on 1show takes less than two minutes. Here's how to get started.
Visit 1show.app and log in to your account using your registered email or mobile number and password.
Click on your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
Navigate to the "Responsible Gaming" tab within your Account Settings to access all available player protection tools.
Choose the tools you want to activate — deposit limits, loss limits, session timers, cooling-off, or self-exclusion — and confirm your settings.
Recognizing Problem Gambling
Responsible gaming starts with awareness. Problem gambling — sometimes called gambling disorder — is a recognized condition that can affect anyone, regardless of age, income, or background. In the Philippines, it's estimated that a significant portion of regular gamblers experience some degree of gambling-related harm, whether financial, emotional, or social.
The key difference between recreational gaming and problem gambling is control. Recreational players at 1show set budgets, play for entertainment, and stop when they've reached their limits. Problem gamblers, by contrast, find it difficult or impossible to stop — even when they want to, and even when gambling is causing clear harm in their lives.
Common warning signs that gaming may have become a problem include:
- Chasing losses: Continuing to play in an attempt to recover money already lost, often leading to larger losses.
- Hiding activity: Lying to family members, friends, or colleagues about how much time or money you spend on gaming.
- Neglecting responsibilities: Missing work, skipping school, or failing to meet family obligations because of gaming.
- Financial strain: Borrowing money, taking out loans, or selling personal belongings to fund gaming sessions.
- Emotional dependence: Feeling that gaming is your primary way of coping with stress, anxiety, loneliness, or boredom.
- Failed attempts to stop: Repeatedly trying to cut back or quit, but finding yourself drawn back to gaming despite genuine attempts to stop.
If any of these signs resonate with you or someone you know, please do not hesitate to reach out to 1show's support team or one of the external resources listed below. Asking for help is a sign of strength — and there are people who want to help you get back in control.
Our Commitment to You
1show takes responsible gaming seriously — not just as a regulatory obligation, but as a genuine commitment to the wellbeing of every Filipino player on our platform. We believe that a sustainable, enjoyable gaming experience is built on trust, transparency, and player protection.
Our 24/7 support agents receive training in responsible gaming awareness and are equipped to assist players who may be experiencing gambling-related difficulties — in both English and Tagalog.
1show's platform monitors gaming patterns for signs of problematic behavior. If our system flags unusual activity on your account, our responsible gaming team may proactively reach out to check in with you.
1show never sends promotional offers or bonus incentives to players who have activated a responsible gaming tool, are on a cooling-off period, or have self-excluded. Marketing is automatically suspended for these accounts.
1show uses age verification technology and KYC document checks to prevent underage access. We also encourage parents and guardians to use parental control software to restrict access to online gaming platforms on shared devices.
Our responsible gaming policies are reviewed regularly in line with updates from PAGCOR and the National Council on Problem Gambling (NCPG) to ensure 1show remains at the forefront of player protection standards in the Philippines.
PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation (PAGCOR) maintains official responsible gaming guidelines for all licensed online gaming operators in the Philippines. 1show operates in compliance with PAGCOR's responsible gaming framework, which includes mandatory player protection tools, age verification requirements, and reporting obligations for at-risk players.
Where to Get Help
If you or someone you care about needs support beyond what 1show can provide, the following organizations offer confidential assistance for gambling-related concerns in the Philippines.
The Philippine Amusement and Gaming Corporation operates a dedicated responsible gaming division that provides resources, guidance, and complaint handling for Filipino players. PAGCOR's responsible gaming program includes support for problem gamblers and their families.
The National Center for Mental Health (NCMH) in the Philippines operates a 24/7 mental health crisis hotline at 1553 (toll-free within the Philippines). If gambling-related stress is affecting your mental health, please reach out — confidential help is available in Filipino and English.
Gamblers Anonymous Philippines offers peer support meetings for individuals struggling with compulsive gambling. Their 12-step program provides a supportive community of people who understand the challenges of problem gambling firsthand — with chapters in Manila, Cebu, and Davao.
In Touch Community Services is a Manila-based NGO that provides counseling and crisis intervention services in English and Filipino. Their trained counselors can help individuals dealing with gambling-related anxiety, financial stress, and family conflict.
For families in the Philippines who have been impacted by a loved one's problem gambling, Bahay Bulilit and similar DSWD-affiliated community organizations offer family counseling and social welfare support services across major urban areas including Metro Manila, Cebu City, and Davao.
Our own 24/7 customer support team is available via live chat in English and Tagalog to assist with activating any responsible gaming tool on your account. Average response time is 3–5 minutes. You can also reach us by email at [email protected].
Enjoy 1show — Responsibly
Gaming at 1show is meant to be a fun, entertaining experience for Filipino adults aged 21 and above. Set your limits, use our tools, and play within your means. When it's fun, it's worth it — and 1show is here to make sure it stays that way.
21+ only | Play responsibly | Gambling involves risk